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  • Troubleshooting: A Precaution when using BootCheck on a Windows Server 2019 backup image
    Answer: Suammary ActiveImage Protector 2018 SP2_M1 (AIP2018SP2M1) does not yet officially support Microsoft Windows Server 2019.Internal testing confirms that BootCheck is not fully functional on Server 2019.More ...
  • Known Issues: After bare metal restore in UEFI may have different partition sizes
    Answer: Summary If you restore an image backed up by volume, the partition size may change slightly.In the following example, [Recovery, EFI, C drive] are backup on ...
  • Tips: The Uptime of hyper-v's VM is reset at backup
    Answer: SummaryBackup the drive that contains the VM of the Hyper-v host will reset the uptime of the virtual machine.This is due to Hyper-v specification.WorkaroundIn order ...
  • Troubleshooting: The OS hangs when you virtual convert deduplication images on Windows 2003
    Answer: Summary The OS hangs when you virtual convert deduplication images on Windows 2003.Images that are not deduplicated can be converted correctly.Cause It is unknown cause.Workaround Please perform virtual ...
  • Tips: How to backup Windows Server Edition of MySQL/MariaDB
    Answer: Summary In Windows Editoin of MySQL/MariaDB, it is necessary to stop the service by script and perform offline backup.More Info In the Windows editoin of MySQL command, ...
  • ActiveVisor: ActiveVisor service abnormally terminates repeatedly
    Answer: Summary ActiveVisor service may repeat abnormally terminates .When a problem occurs, the following events are repeatedly output.----- aip.log -----11/06/2018 01:48:29.005    0 HandleOneTCPClient Exception ---------------------------- Windows application ...
  • ActiveVisor: Cannot login with the ActiveVisor Web console
    Answer: Summary Cannot be login if [Password Authentication] for Web access is set in Console Settings.Cause This is a known bug.It will be fixed in the next release.Workaround Please ...
  • Troubleshooting: AIPService will not start after Windows Update
    Answer: Summary AIPService may not start automatically when restarting the OS after Windows Update.Resolution Please start command prompt, reinstall AIPService.> cd C:\Program Files (x86)\NetJapan\ActiveImage Protector> aipservice -remove> aipservice ...
  • DeployUSB: Failed to create USB memory with error -2147024809:80070057
    Answer: Summary Failed to create USB memory with error -2147024809:80070057.   Cause It is Partition creation error by DiskPart command of Windows.In future releases, we will change the way we create ...
  • Troubleshooting: CAPI 2 error event ID 513 is output when backup
    Answer: Summary When run a backup, the following error occurs.----------------------------------Log Name: ApplicationSource: Microsoft-Windows-CAPI2Event ID: 513Task Category: noneLevel: ErrorDescription:An error occurred in Cryptographic Services while processing the OnIdentity()call ...

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