If the Target location is a USB HDD, it may be Exit code: -553 occur


Symptom

If writing to Target location cannot be performed during backup Exit Code: -553 is output.

---- log excerpt ----
02/20/2018 12:15:04.914 failed to write a file in folder d:\backup after 30 tries
02/20/2018 12:15:04.914 {IDS_STRING3105}Target location is not found Level=ERROR [5]
02/20/2018 12:15:04.914 {IDS_STRING3018}Exit Code: -553
02/20/2018 12:15:04.914 {IDS_STRING3013}Processed 0.00 GB in 00:00:15 ID=1519128889; {IDS_STRING3019}1 Errors; {IDS_STRING3009}There were errors during the operation.
----------------


Causes

If the save destination is a USB HDD, there are two possible causes.

1) There is something wrong with the USB HDD.

2) If this error occurs during Shutdown backup or logoff, it may be blocked by the device control software.
Check the device control software.

We confirm the symptom with the following software.
- SkySea Client View


Workarounds

1) Unplug the USB HDD from the PC, turn off the USB HDD, turn it on, and restart the USB HDD.

2) Disable USB control on the device control software.

Tags: NJKB-96
Last update:
2018-08-31 03:52
Author:
Revision:
1.1
Average rating:0 (0 Votes)

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