VSS error occurs when restoring the backup image of Hyper-V VM to VM of ESXi


Summary

If you restore the backup image of Hyper-V VM to ESXi VM and perform backup, the following error may occur.
In addition, VSS_E_UNEXPECTED_PROVIDER_ERROR may occur during the backup task.
----------------------------------------------------------
Log Name:      Application
Source:        VSS
Date:          8/18/2020 6:12:57 PM
Event ID:      22
Level:         Error

Description:
Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.
This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.
The error returned from CoCreateInstance on class with CLSID {3e02620c-e180-44f3-b154-2473646e4cb8} and Name SW_PROV is [0x80040154, Class not registered].

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {74600e39-7dc5-4567-a03b-f091d6c7b092}
   Class ID: {3e02620c-e180-44f3-b154-2473646e4cb8}
   Snapshot Context: 0
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {00000000-0000-0000-0000-000000000000}
   Volume Name: \\?\Volume{1d9f6fba-1475-45f8-8ff7-a06353d37548}\
----------------------------------------------------------
----------------------------------------------------------
Log Name:      Application
Source:        VSS
Date:          8/18/2020 6:12:57 PM
Event ID:      12292
Level:         Error

Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with
CLSID {3e02620c-e180-44f3-b154-2473646e4cb8} [0x80040154, Class not registered].

Operation:
   Obtain a callable interface for this provider
   List interfaces for all providers supporting this context
   Check If Volume Is Supported by Provider

Context:
   Provider ID: {74600e39-7dc5-4567-a03b-f091d6c7b092}
   Class ID: {3e02620c-e180-44f3-b154-2473646e4cb8}
   Snapshot Context: 0
   Snapshot Context: 0
   Execution Context: Coordinator
   Provider ID: {00000000-0000-0000-0000-000000000000}
   Volume Name: \\?\Volume{1d9f6fba-1475-45f8-8ff7-a06353d37548}\
----------------------------------------------------------

Case

The integration tool is running on the Hyper-V VM and the VSS provider for Hyper-V is installed.
Therefore, the provider for Hyper-V exists in the VM of ESXi, which may cause an unexpected problem.


Workaround

1) Run the following command to check the provider ID.
> vssadmin list providers

Provider name: 'Hyper-V IC Software Shadow Copy Provider'
   Provider type: Software
   Provider Id: {74600e39-7dc5-4567-a03b-f091d6c7b092}
   Version: 1.0.0.0

If this provider ID and the ID shown in the content of the VSS error match, delete the Hyper-V provider.

2) Delete the following key by Regedit.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{74600e39-7dc5-4567-a03b-f091d6c7b092}


Target Product

- ActiveImage Protector 2018

Tags: NJKB-173
Last update:
2020-08-19 06:46
Author:
Revision:
1.0
Average rating:0 (0 Votes)

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