ActiveVisor service abnormally terminates repeatedly


Summary

ActiveVisor service may repeat abnormally terminates .
When a problem occurs, the following events are repeatedly output.

----- aip.log -----
11/06/2018 01:48:29.005    0 HandleOneTCPClient Exception
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----- Windows application event -----
Log Name:         System
Source:           Service Control Manager
Event ID:       7034
Level:           Error

Description:
ActiveVisor Service service terminated unexpectedly. It has done this 1 time(s).
-----------------------


Cause

There is a problem with the database file that stores the client information.


Workaround

1) From the Task Manager, right-click MCService.exe and execute "End process tree" to forcibly terminate it.

2) Delete the following files in the installation path.
  C:\Program Files (x86)\NetJapan\ActiveVisor\AIPClients\computerlist.ini
  C:\Program Files (x86)\NetJapan\ActiveVisor\AIPClients\summary.db

3) Start ActiveVisor Service from the Services.

4) Start ActiveVisor Console and perform Network Search.

5) Move Unmanaged Clients to Managed Clients.


Target Product

- ActiveVisor

Tags: NJKB-128
Last update:
2018-11-09 06:41
Author:
Revision:
1.3
Average rating:0 (0 Votes)

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