Troubleshooting Exit Code: -702


Summary

If connectivity with the destination is lost during backup and writing of the image file fails, Exit Code: -559 is output.

* Posted sample log, when destination is NAS.

- Windows Edition

--- log excerpt ---
03/12/2018 04:45:04.313 actual threadcount 4
03/12/2018 04:45:04.313 actual packet_queue_size 4
03/12/2018 04:46:34.708 CAipFileBase WriteFile(3900000, e3000) error(112) Level=ERROR [112]
03/12/2018 04:46:34.709 handling block 28044, offset 1069170688, write file failed(0x2400000, 1978368) Level=ERROR [112]
03/12/2018 04:46:34.709 The Disk is Full
03/12/2018 04:46:34.709 ##### Pipe line encounter ERROR: 15, last error code:112, 28044 Level=ERROR [0]
03/12/2018 04:46:34.709 ###### something wrong during run pipe line
    :
    :
03/12/2018 04:46:45.305 {IDS_STRING3085}Create a image complete 03/12/2018 04:46:45.305 {IDS_STRING3018}Exit Code: -702
03/12/2018 04:46:45.308 {IDS_STRING3013}Processed 1.76 GB in 00:02:45 ID=1520829839; {IDS_STRING3019}3 Errors; {IDS_STRING3009}There were errors during the operation.
----------------


- Linux Edition

--- log excerpt(SMB mount) ---
03/12/2018 04:54:44.612 actual threadcount 5
03/12/2018 04:54:44.612 actual packet_queue_size 5
03/12/2018 04:55:07.961 handling block 31680, offset 1069481970, write file failed(0xf5293000, 2084864) Level=ERROR [0]
03/12/2018 04:55:07.962 ##### Pipe line encounter ERROR: 11, last error code:0, 31680 Level=ERROR [0]
03/12/2018 04:55:07.964 ###### something wrong during run pipe line
    :
03/12/2018 04:55:07.964 BackupVolumeImpl failed -559
    :
03/12/2018 04:55:09.245 {IDS_STRING3167}Complete task 1001, 1, exit code -559
03/12/2018 04:55:09.341 {IDS_STRING3190}Copy engine fails with error: [-559] Error writing to file Level=ERROR [2]
03/12/2018 04:55:09.595 {IDS_STRING3013}Processed 1.90 GB in 00:00:45 ID=1520830463; {IDS_STRING3019}3 Errors; {IDS_STRING3009}There were errors during the operation.
----------------


--- log excerpt(cifs mount) ---
03/12/2018 05:12:09.082 actual threadcount 5
03/12/2018 05:12:09.082 actual packet_queue_size 5
03/12/2018 05:12:33.792 handling block 31680, offset 1069445120, write file failed(0xf42f7000, 2084864) Level=ERROR [28]
03/12/2018 05:12:33.792 The Disk is Full
03/12/2018 05:12:33.792 ##### Pipe line encounter ERROR: 15, last error code:28, 31680 Level=ERROR [0]
03/12/2018 05:12:33.809 ###### something wrong during run pipe line
    :
03/12/2018 05:12:33.809 BackupVolumeImpl failed -702
03/12/2018 05:12:33.810 Delete temp image file /mnt/all_centos_cent74lvm_00001.aiv.tmp
    :
03/12/2018 05:12:34.892 {IDS_STRING3167}Complete task 1002, 1, exit code -702
03/12/2018 05:12:34.932 {IDS_STRING3190}Copy engine fails with error: [-702] Disk is full Level=ERROR [2]
03/12/2018 05:12:35.286 {IDS_STRING3013}Processed 1.90 GB in 00:00:45 ID=1520831509; {IDS_STRING3019}3 Errors; {IDS_STRING3009}There were errors during the operation.
----------------

Exit Code: -702
Disk full

Exit code list
https://kb.netjapan.com/index.php?action=artikel&cat=5&id=50&artlang=en


More information

- Windows Edition

There is the following Windows system error.

Level=ERROR [112]
ERROR_DISK_FULL    112
There is not enough space on the disk.


Level=ERROR [xx] is a Windows system error, please refer to Windows system error code.
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx


-Linux Edition

In case of SMB mount, Linux system error will not be returned.
Therefore, it is necessary to guess the cause from Exit Code.


For cifs mount, Linux system error will be returned.

Level=ERROR [28]
ENOSPC    28    No space left on device

Level=ERROR [xx] is a Linux system error, please refer to Linux system error code.
# cat /usr/include/asm-generic/errno-base.h
# cat /usr/include/asm-generic/errno.h


Causes

Please increase the disk capacity of the target location.
Or, adjust retention policy.

Tags: NJKB-99
Last update:
2018-08-31 03:52
Author:
Yoshinobu ito
Revision:
1.1
Average rating:0 (0 Votes)

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